What products do you offer?
At JooJube, we offer kitchen tools and accessories through our online store. The products are listed with available variations where applicable to allow selection based on individual preference.
Each product listing includes clear images and relevant product details to help customers review and choose the appropriate option. Information is presented in a consistent and straightforward format to support informed purchase decisions.
How can I place an order?
Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.
What payment methods do you accept?
We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, PayPal, Shop Pay, Visa.
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping within the United States typically takes 7–10 business days. A shipping fee of $8 applies to orders between $0.01–$69.99, while orders of $70.00 and above qualify for free standard shipping. Express delivery is available with an estimated delivery time of 2–3 business days for a fee of $15.
Do you offer international shipping?
No, We only ship to United States now but in future will look to expand to other countries.
What happens if my payment is declined?
If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.
What is your return window?
Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.
Who pays for return shipping?
If you receive a defective, faulty, or incorrect item, JooJube covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.
Do you charge restocking fees?
No, JooJube does not charge any restocking fees.
How long do refunds take?
Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.
Company Information
JooJube
Address: 6000 Dinwiddie St, Springfield, VA 22150, United States
Phone: +1 571-486-5005
Email: support@joojube.com
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Response Time: We respond within one business day